If you can't find your answer here, please use our contact page to get in touch.
Do you offer refunds or exchanges?
Any items found to be faulty can be returned for a full refund. A full refund of the purchase price and return shipping cost for faulty item will be issued upon receipt of the product.
Change of mind returns can only occur within 2 weeks of the purchase date and can only be offered on stock items - this does not include custom made felt ball garlands or name garlands.
Exchanges can occur only on stock items. Return postage costs of the original item and postage costs for a replacement item are at the buyers expense.
Who takes your photographs?
To get great quality images we use Petherbridge Photographics, based in Melbourne, to take all our photos. All images are the property of so da la designs and can not be used without our permission. Please contact us if you would like to use any of our photos.
Can I choose the colours of my letters for my felt ball name garland?
Our felt ball letters are created in Nepal where skilled artisans stitch the letters together. Unfortunately, we can therefore only offer the multicoloured combination that we have in stock. We can however customise other elements of your name garland.
Can I have my item express posted?
Yes, most items can be express posted. Please see the shipping section for further details. You can also email us for a quote.
Are your garlands safe for my baby to play with?
Our garlands are designed for decorative purposes only. The small parts could potentially pose a choking hazard and the string a strangulation risk. Our garlands are not a toy should never be hung within reach of babies or children.
Are your felt ball rugs comfortable to sit and play on?
Yes, extremely comfortable! Although the rugs are made from individual balls stitched together, they are very comfortable to roll around on. They are like a super thick wool carpet - only better!
Will my item look exactly the same as in the photo?
We take great care to represent of all our products accurately, including the colours. Due to different monitors and devices your product may appear slightly different to the image on our website. As our wool is all hand dyed, there can be some slight variations in colour between different batches.
Will you share my personal details with any other parties?
No, we respect your privacy and will not pass on your details.